If you have any questions about our jewelry products, order status, shipping, returns, policy inquiries or other support matters, please reach out to us via our official email address: tree@zefvora.com.
We aim to reply to all valid customer emails within 2 business days. Please clearly state your order number, full name and detailed issue in your email so we can assist you faster.
We currently provide customer support only by email. We do not maintain dedicated phone support, live chat or physical retail store locations.
Business hours for email support: Monday to Friday, Philippine Standard Time. We do not guarantee replies during weekends, Philippine public holidays.