This Return and Refund Policy applies to all jewelry orders purchased from Zefvora website for customers in the Philippines.
Eligibility for Returns
You may request to return unused, unworn, undamaged jewelry items within 14 calendar days from the date you receive your parcel. All returned products must remain in original packaging, with no scratches, stains, deformation or missing accessories. Items with visible signs of wear cannot be accepted for return.
Non-Returnable Items
Custom-modified jewelry, clearance sale items, damaged goods caused by customer improper use are not eligible for return or refund.
Return Process
To start a return request, send an email to tree@zefvora.com with your order number, photos of the items and your return reason. We will review your request and send you return instructions if approved. You must ship the goods back to our designated return address at your own cost. We do not cover return shipping fees.
Refund Process
After we receive and inspect the returned items and confirm they meet our return requirements, we will process your refund. Refunds will be issued back to your original payment method. Please allow 7–14 business days for the refund amount to reflect in your account, subject to your payment provider’s processing speed.
Partial Refund
We reserve the right to issue partial refund if returned goods have minor damage, missing parts or packaging defects.
Exchange
Product exchange is available subject to stock availability. You can email us to inquire about exchange options within the 14-day return window.